Shopbop reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Shopbop a safe and legitimate site to use? How do customers rate Shopbop? Is Shopbop a scam, what are the most common complaints?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 11, 2018

Better Business Bureau (BBB)

Shopbop has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Shopbop to grade them, and they've assigned them a positive score. Most likely, Shopbop has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Shopbop's BBB rating and scorecard here.

Glassdoor

Shopbop has neutral to slightly positive feedback on Glassdoor. Out of 69 ratings Shopbop has received a 3 star rating by current and former employees. This indicates that Shopbop likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Shopbop's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Shopbop about average to slightly below average ratings on Trustpilot. Consumers have posted 183 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used Shopbop may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Shopbop's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Shopbop.

Generally, the feedback on Shopbop among Redditors has been positive. Most of the responses to this thread about Shopbop were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Shopbop here.

Learn more at shopbop.com.

Shopping tip: (December 9, 2018): Use promo code DD9-NK8-XWM-HCM to save 15% off at shopbop.com — redeem it here. You can also view more Shopbop promo codes.

This user rated Shopbop's customer service: 4.0
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Not helpful
Rated 4.1 - 44 reviews

About Shopbop

Shopbop is a major fashion stores company operating the e-commerce site shopbop.com. Shopbop sells its products and services in the fashion stores vertical, offering discounts and promo codes to its customers infrequently. Shopbop is very well-regarded among shoppers on Knoji, with 44 ratings and an average rating of 4.1 stars. Shopbop scores very highly compared to other brands in the fashion stores industry, providing 18 e-commerce features to better serve its customers.

Shopbop's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Shopbop offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Shopbop offers free shipping on all qualifying orders. Get free delivery on your order from Shopbop, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
Shopbop offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Shopbop accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that Shopbop may not accept PayPal currently. Read full answer >>
Apple Pay:
No
It appears that Shopbop may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Shopbop may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Shopbop supports a promo code box on their website. Check the Shopbop promo codes page for the latest coupon codes from Shopbop. Read full answer >>
Sales:
Yes
Shopbop runs a clearance and promotions page on their website. Check the official Shopbop sales page for the latest discounted prices and sales directly from Shopbop Read full answer >>
Black Friday Ad:
Maybe
It appears that Shopbop may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Shopbop may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Shopbop may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Shopbop offers their own coupons and promotions page on their website. Check the official Shopbop coupons page for the latest offers directly from Shopbop Read full answer >>
Student Discounts:
Maybe
It appears that Shopbop may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Shopbop may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
Shopbop offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at shopbop.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Yes
Shopbop has a price matching and price adjustment policy. Get discounted pricing from Shopbop if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that Shopbop may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Shopbop may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Shopbop offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Shopbop offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Maybe
It appears that Shopbop may not offer gift cards currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that Shopbop may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Shopbop may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Shopbop may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Shopbop may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Shopbop may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Shopbop may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Shopbop may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Shopbop offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Shopbop may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Shopbop offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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